Loading ...Problem Solving Steps
October 22, 2008
1. Define the Problem
Real? Symptoms urgent? Timeframes, define in writing
2. Diagnose the Problem
Who? When? Where? Etc.
3. Develop Solutions
Brainstorm. Don't criticize. Use imagination. Quantity, not quality.
4. Select a Solution
Feasible? Necessary resources available (human and financial)? Reliable? Cost-effective? Management support?
5. Implement Solution
Actions. Reasons why. Who's responsible. Deadlines.
6. Evaluate Outcome
Used? Made a difference?
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[...] will outline a simple six-step process JHSCs can use to meet this challenge. There’s also a briefing card explaining the process in the Tools section of SafetyXChange. Next week, in Part 2, I’ll [...]